Privacy Policy

1. Introduction

Welcome to Zaferr. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our mobile application and tell you about your privacy rights.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username, or similar identifier
• Contact Data: Email address, telephone number, delivery address
• Transaction Data: Details about payments and orders you have made
• Technical Data: IP address, browser type, device information
• Usage Data: Information about how you use our website and app
• Location Data: Delivery address and real-time location for delivery tracking

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage payments and collect money owed to us
• To communicate with you about your orders
• To provide customer support
• To improve our services and user experience
• To send you marketing communications (with your consent)
• To comply with legal obligations

4. Data Sharing

We may share your personal data with:

• Restaurants and Sellers: To fulfill your orders
• Delivery Partners: To deliver your orders
• Payment Processors: To process payments securely
• Service Providers: Who help us operate our business
• Legal Authorities: When required by law

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.