Terms and Conditions

1. Agreement to Terms

By accessing or using the Zaferr platform (website and mobile application), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service.

2. Use of Service

Zaferr is a platform that connects customers with local restaurants and sellers for food and product delivery in Trincomalee and surrounding areas.

• You must be at least 18 years old to use this service
• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account
• You agree to use the service only for lawful purposes

3. Orders and Payments

When you place an order through Zaferr:

• You agree to pay the total amount including product price, delivery fee, and any applicable taxes
• All prices are displayed in Sri Lankan Rupees (LKR)
• Payment can be made via cash on delivery or digital payment methods
• Orders are subject to acceptance by the restaurant or seller
• We reserve the right to refuse or cancel any order

4. Delivery

Delivery times are estimates and may vary based on:

• Restaurant preparation time
• Traffic conditions
• Weather conditions
• Order volume
• Delivery location accessibility

While we strive to deliver within the estimated time, Zaferr is not liable for delays beyond our control.

5. Cancellations and Refunds

Please refer to our Refund Policy for detailed information about cancellations and refunds.

6. User Conduct

You agree not to:

• Abuse, harass, or threaten delivery personnel or restaurant staff
• Provide false or misleading information
• Use the service for any illegal purposes
• Attempt to gain unauthorized access to the platform
• Interfere with the proper functioning of the service
• Place fraudulent orders

7. Intellectual Property

All content on the Zaferr platform, including text, graphics, logos, images, and software, is the property of Zaferr or its content suppliers and is protected by intellectual property laws.

8. Limitation of Liability

Zaferr acts as an intermediary platform connecting customers with restaurants and sellers. We are not responsible for:

• Quality, safety, or legality of products ordered
• Accuracy of restaurant menus or product descriptions
• Food allergies or dietary restrictions (customers must verify with restaurants)
• Actions or omissions of third-party restaurants, sellers, or delivery personnel

9. For Sellers and Restaurants

If you are a seller or restaurant partner:

• You must comply with all applicable food safety and business regulations
• You are responsible for the quality and safety of products you sell
• You must maintain accurate menu information and pricing
• You agree to our commission structure and payment terms
• You must fulfill orders in a timely manner

10. Privacy

Your use of Zaferr is also governed by our Privacy Policy. Please review it to understand our practices.

11. Modifications to Service

We reserve the right to modify or discontinue the service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes are posted constitutes your acceptance of the modified terms.